Frequently Asked Questions

General Roofing FAQs

Q: What types of roofing services do you offer?
A: We offer asphalt shingles (architectural), F-Wave designer synthetic shingles, standing seam metal roofing, roof cleaning, and roof rejuvenation.
Q: Do you offer free inspections?
A: Yes! All inspections are free and come with honest recommendations—no pressure, just clarity.
Q: What areas do you serve?
A: We proudly serve Eastern North Carolina with offices in Hampstead, Jacksonville, and Fayetteville.

Financial & Insurance FAQs

Q: What are my payment options?
A: We accept credit cards, checks, and cash—and we offer flexible monthly payment plans so you can invest in your roof without delay.
Q: Can I finance my new roof?
A: Yes. We offer multiple financing options tailored to your budget. Approval is quick, and we walk you through the process.
Q: Do you work with insurance?
A: Absolutely. If your roof has storm damage, we handle documentation, meet with your adjuster, and help you through the entire claims process.

Roof Repair FAQs

Q: What kinds of roof repairs do you handle?
A: We handle everything from small leaks to major storm damage. Common repairs include cracked or missing shingles, damaged flashing, broken pipe boots, and storm-related issues like wind or hail damage.
Q: Do you offer emergency repair services?
A: Yes! If your roof is actively leaking or has been damaged in a storm, we can respond quickly to protect your home and prevent further damage.
Q: Can you help me work with my insurance company?
A: Absolutely. We document damage, meet with adjusters, and help navigate the claims process to make sure you get the coverage you deserve.
Q: How do I know if I need a repair or a full replacement?
A: It depends on the age and condition of your roof. We provide a thorough inspection and clear recommendation—if a repair is all you need, that’s what we’ll suggest.
Q: How long does a typical repair take?
A: Most repairs are completed in a few hours or within the same day, depending on the extent of the damage and weather conditions.
Q: Do repairs come with a warranty?
A: Yes! We stand behind our work with a 5-Year Repair Warranty when part of our full repair system—something most contractors don’t offer.
Q: What if I’ve had multiple repairs—should I just replace my roof?
A: Possibly. If repairs are becoming frequent, it might be time to consider rejuvenation or replacement. We’ll give you an honest opinion based on what’s best for your home and your budget.

Roof Rejuvenation FAQs

Q: What is roof rejuvenation?
A:Roof rejuvenation is a treatment that restores the oils and flexibility in aging shingles, helping them perform like new again. It extends the life of your roof without the cost or disruption of a full replacement.
Q: How long does rejuvenation last?
A: single treatment typically extends your roof’s life by 5+ years. Some roofs can be retreated after that for continued performance.
Q: How do I know if my roof qualifies?
A:We start with a free inspection to assess shingle condition. If your shingles are dry but structurally sound, you’re likely a great candidate.
Q: Does it really work?
A:Yes. Our product penetrates the shingles and brings back lost flexibility, adhesion, and waterproofing—backed by a 5-year warranty.
Q: Will it clean my roof too?
A:Absolutely. As part of the process, we remove moss, algae, and debris buildup, leaving your roof looking refreshed and performing better.
Q: How long does the process take?
A:Most jobs are completed in a single day with minimal disruption. Your roof will be fully protected again within 24–48 hours.
Q: Is this safe for my landscaping or pets?
A:Yes. Our rejuvenation treatment is environmentally safe and carefully applied to avoid contact with anything below.

Roof Replacement FAQs

Q: How do I know when it’s time to replace my roof?
A: According to GAF, most asphalt roofs last 15–25 years. If your roof is nearing that age, showing signs of curling, cracking, missing shingles, or frequent leaks—it’s probably time to replace. We’ll provide a thorough inspection and help you decide.
Q: What types of roofing materials do you offer?
A: We install premium GAF asphalt shingles, F-Wave synthetic shingles, and standing seam metal roofing. We’ll help you choose the best option for your home, goals, and budget.
Q: What warranties come with a new roof?
A: Many of our Maven replacements include our Preferred Plus Warranty. We also have a 10-Year Leak-Free Guarantee – If your roof leaks within the first 10 years, we fix it fast and give you $1,000 for the hassle. We also offer GAF’s Golden and Silver Pledge Warranties, which include up to 25 years of workmanship coverage, StainGuard algae protection, and 15-year unlimited wind coverage.
Q: How long does a roof replacement take?
A: Most residential roofs are replaced in one to two days, depending on size, complexity, and weather. We’ll give you a clear timeline before we start—and stick to it.
Q: Do I need to leave my house during the replacement?
A: Nope. You can stay home during the process. We work efficiently, minimize disruption, and clean up thoroughly—like we were never there.
Q: Will you help me choose the right roof?
A: Definitely. We walk you through styles, materials, warranties, and pricing—so you can feel confident you’re making the right choice.
Q: Can you work with my insurance if the roof is storm damaged?
A: Yes. If a storm caused the damage, we’ll help assess, document, and communicate with your insurance company.
Q: Do you offer financing?
A: We sure do. We have flexible monthly investment options so you can get the roof you need without delay.